Marquis Living community app
A resident app and a management portal for a residential community — amenity bookings, payments, service requests and messages in one place.
- Client
- Marquis Living
- Industry
- Residential property management
- We delivered
- Resident app (iOS & Android) + web portal
- Core technology
- Flutter · React · Node.js · MongoDB
The problem to solve
Running a residential community’s services across separate channels was fragmented and inefficient — leading to confusion, booking mix-ups and frustrated residents. Marquis Living needed one platform to handle bookings, payments and communication.
Objectives
- Make booking any community service simple
- One system for bookings, payments and resident information
- Better communication between residents and management
- A more efficient community — and happier residents
One platform, two sides
Residents use the app; management runs everything from the web portal. Both share the same live data.
- Amenity bookingThe indoor cinema, amphitheatre, social hall, gym classes and workspaces — all booked from the app.
- Movie nightsBrowse showtimes and book seats — or the entire cinema.
- Gym classesCrossFit, yoga and kickboxing sessions, a tap away.
- Free bookings, access codesThe social hall is free to book; residents get an access code for their event.
- Wallet & paymentsAn in-app wallet, with paid bookings processed through Flutterwave.
- Service requestsHome maintenance, repairs and salon services — requested and tracked in the app.
- GuestsResidents keep their guest list on the reception screen.
- Messages & updatesChat with management and get booking updates in real time.
- Live dashboardResidents, ticket status and service-charge summaries at a glance.
- Residents & apartmentsResident records, apartment types and service charges by block.
- Amenities & bookingsSet up the cinema, amphitheatre, gym, social hall and workspaces — and manage paid and free bookings.
- Ticket managementAssign requests to service providers and follow them from pending to completed.
- Service providersOne list of the providers who handle maintenance and other services.
- Guests, chat & contentGuest lists, resident chat, and the app’s home slider and community pages.
Booking an amenity, end to end
The flow residents use most — built so a booking takes a few taps and management sees it straight away.
Choose an amenity
Cinema, amphitheatre, gym class, social hall or workspace.
Pick a time
Availability updates in real time, which cuts double bookings.
Pay or book free
Paid bookings check out through Flutterwave; free ones skip checkout.
Get your pass
The confirmation — or the social hall’s access code — arrives in the app.
Management sees it live
The booking appears in the portal straight away, ready to manage.
How the system fits together
The app and the portal share one API and one database, so residents and management always see the same data.
Resident appFlutter · iOS & Android
Management portalReact · web
API & real-time serverNode.js · WebSockets for live availability, bookings, tickets and chat
DatabaseMongoDB — residents, bookings, tickets
HostingDigitalOcean DropletChallenges, solved
Secure payments
ChallengeResidents pay for bookings inside the app, so payments had to be secure and dependable.
How we solved itWe implemented secure payment processing with the Flutterwave API.
Real-time availability
ChallengeEvery resident had to see the same, current availability — or slots would be double-booked.
How we solved itWe used WebSockets to push availability and booking updates to every device as they change.
Many stakeholders
ChallengeResidents, reception, management and service providers all needed different things from one system.
How we solved itWe gathered and prioritised requirements with each group, and set shared designs and guidelines in Figma.
What changed
The outcomes after launch.
More efficient services
Bookings, payments and resident information run from one system.
Simpler booking
A streamlined flow residents complete on their phones.
Better communication
Residents and management talk in the app, not across scattered channels.
- More service bookings
- Fewer booking errors and conflicts
- Higher resident engagement and satisfaction
Residents gave positive feedback on how easy booking became, and valued the real-time updates and messaging.
The stack
Proven, well-supported tools — chosen so the platform is easy to run and to extend.
- FlutterResident app
DartApp language- ReactManagement portal
- Node.jsAPI
- MongoDBDatabase
- DigitalOceanHosting
FigmaDesign & guidelines- FlutterwavePayments
- WebSocketsLive updates
If we built it today
Platforms like Marquis Living can now do far more for the people who use them. These are the upgrades we’d add today, using the AI and automation we build for clients.
What’s changed — and how we use it
AI resident assistant
Residents book amenities, raise requests and get answers by chat or WhatsApp — any time of day.
Smart ticket triage
AI reads each request, sets its category and urgency, and routes it to the right provider.
Digital access passes
QR passes for guests and bookings, checked at the door and logged automatically.
Demand forecasting
Usage data shows the busy times, so management can plan slots, staff and maintenance.
Automated reminders
Service-charge, booking and maintenance reminders sent at the right moment.
Ask your data
Plain-English answers to questions like “how full was the cinema last month?”
Already in production: we build AI assistants, WhatsApp agents and workflow automations for clients today. See AI automation
Building for a residential community?
Tell us who will use it and what it must do. We’ll map the first release, the stack and the right team — in a free 30-minute strategy call.